Terms & Conditions
Effective Date: 27 August 2025
Last Updated: 15 April 2026
Welcome to SRIGANESH CLINIC ("Clinic," "we," "our," or "us"). By accessing or using our website, mobile application, WhatsApp services, appointment booking system, medicine ordering platform, and related services (collectively, the "Services"), you ("User," "Patient," "Customer") agree to these Terms & Conditions.
If you do not agree with these Terms, please discontinue use of our Services.
1. Eligibility
You must be at least 18 years old to use our Services independently.
If under 18, usage must be under the supervision of a parent or legal guardian.
You confirm that all information provided by you is accurate and complete.
2. Services Provided
SRIGANESH CLINIC may provide the following services:
Doctor appointment booking
Online medicine inquiry and ordering
Prescription upload and medicine availability confirmation
WhatsApp support and automated replies
Health-related updates and reminders
General healthcare information and clinic notices
We may modify, suspend, or discontinue any service at our discretion.
3. Account Registration & User Responsibility
Some services may require your name, phone number, or other details.
You are responsible for providing accurate information.
Misuse of another person’s identity or false details is prohibited.
You are responsible for keeping your account/login information secure (if applicable).
4. Medical Disclaimer
Information provided through our website, chatbot, or WhatsApp is for general informational purposes only.
It does not replace professional medical consultation, diagnosis, or treatment.
Always consult a qualified doctor for serious or emergency conditions.
In case of emergency, immediately contact local emergency services or visit the nearest hospital.
5. Appointment Booking
Appointments are subject to doctor availability.
Booking confirmation may be sent through SMS, call, WhatsApp, or email.
Delays may occur due to emergencies or patient load.
Please arrive on time for your scheduled appointment.
6. Medicine Orders
Orders are subject to stock availability.
Certain medicines may require a valid prescription as per law.
Prices may change without prior notice.
Delivery timelines are estimates and may vary.
We reserve the right to refuse prohibited or incomplete orders.
7. Payments & Refunds
Payments for medicines or services must be made through approved methods.
Refund eligibility depends on the type of service/order.
Opened medicines, used products, or completed consultations may not be refundable unless required by law.
Approved refunds may take processing time depending on payment provider.
8. Acceptable Use Policy
You agree not to:
Use our Services for unlawful purposes
Upload fake prescriptions or misleading medical information
Abuse staff through calls, chat, or messages
Attempt unauthorized access to our systems
Spread spam, malware, or harmful content
Violation may lead to suspension of access.
9. Privacy
Your use of our Services is also governed by our Privacy Policy. We take reasonable steps to protect your data.
10. Third-Party Services
Our Services may use third-party platforms such as:
WhatsApp
Payment gateways
Delivery partners
Maps/location services
We are not responsible for outages or policies of third-party providers.
11. Limitation of Liability
To the maximum extent permitted by law:
SRIGANESH CLINIC is not liable for indirect or consequential losses.
We are not responsible for delays caused by technical issues, third-party providers, or emergencies.
Users remain responsible for consulting doctors before relying on automated suggestions.
12. Intellectual Property
All website content, branding, logos, design, and materials belong to SRIGANESH CLINIC unless otherwise stated. Unauthorized copying or reproduction is prohibited.
13. Termination of Use
We may suspend or terminate access to Services if:
These Terms are violated
Fraudulent activity is suspected
Abuse or misuse occurs
Required payments are not made
14. Governing Law
These Terms shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of the competent courts in Odisha, India.
15. Changes to Terms
We may update these Terms at any time. Updated versions will be posted with a revised Last Updated date. Continued use of Services means acceptance of revised Terms.
16. Contact Us
For any questions regarding these Terms, contact us:
SRIGANESH CLINIC
Email: infosriganeshclinic@gmail.com
Phone: +91 89089 92255
Website: www.sriganeshclinic.com