Privacy Policy
Effective Date: 27 August 2025
Last Updated: 15 April 2026
SRIGANESH CLINIC is committed to protecting the privacy of our patients, customers, and website/app users ("you," "your"). This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile app, WhatsApp services, appointment system, medicine ordering platform, and related digital services (collectively, the "Services").
By accessing or using our Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information when you use our Services:
1.1 Personal Information
Full name
Mobile/Phone number
Email address (if provided)
Address for medicine delivery (if required)
Age / Gender (optional for medical consultation)
1.2 Health & Service Information
Prescription images or medical reports uploaded by you
Appointment booking details
Medicine inquiries and order requests
Symptoms or health-related messages shared through chat/WhatsApp
Preferred doctor / consultation timing
1.3 Technical Information
IP address
Device type
Browser/app information
Usage logs and session details
Cookies and analytics data
1.4 Payment Information
Order payment details processed through secure payment gateways
We do not store your debit/credit card details on our servers.
2. How We Use Your Information
We use your information to:
Book appointments with doctors
Process medicine orders and deliveries
Respond to your inquiries through WhatsApp/chat/phone
Provide prescription-based medicine availability updates
Send reminders for appointments, refills, or reports
Offer health suggestions and clinic service updates
Improve our website/app performance
Maintain records as required by law
Prevent fraud, misuse, or unauthorized access
3. How We Share Your Information
We may share your information only when necessary:
3.1 With Service Providers
Delivery partners
Payment gateway providers
Hosting and technical support providers
3.2 With Healthcare Professionals
Doctors, pharmacists, or clinic staff for consultation, treatment, or medicine processing
3.3 Legal Requirements
If required by law, court order, or government authority
3.4 Business Transfers
In case of merger, restructuring, or transfer of business assets
We never sell your personal information to third parties.
4. Data Retention
Appointment and customer records may be retained as required by healthcare or legal regulations.
Order records may be stored for billing and support purposes.
You may request deletion of non-essential personal data where legally permitted.
5. Cookies & Tracking
We use cookies and similar technologies to:
Keep you logged in
Save preferences
Improve user experience
Analyze traffic and performance
You may disable cookies in browser settings, though some features may not work properly.
6. Data Security
We use industry-standard security measures including:
SSL/TLS encryption
Secure servers and restricted access
Password protection
Regular monitoring and updates
However, no online system can guarantee 100% security.
7. Your Rights
You may request to:
Access your personal data
Correct inaccurate information
Delete eligible records
Stop promotional messages
Withdraw consent where applicable
To request any of these, contact us using the details below.
8. Third-Party Services
Our Services may integrate with third-party platforms such as:
WhatsApp
Google Maps
Payment gateways
Delivery partners
We are not responsible for third-party privacy practices.
9. Children’s Privacy
Our Services are not intended for children under 18 without parent/guardian supervision.
10. Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised Last Updated date.
11. Contact Us
If you have questions about this Privacy Policy, contact us:
SRIGANESH CLINIC
Email: infosriganeshclinic@gmail.com
Phone: +91 89089 92255
Website: www.sriganeshclinic.com